Privacy Policy

In order to make your visits to the SKIN PRO SRL (hereinafter referred to as SKIN PRO ) website as productive as possible, we collect information when you visit us online. To ensure a pleasant online experience, we provide you with this summary of the information we collect online and how that information is used. A section of this privacy policy also addresses what happens to the information that we collect on the SKIN PRO pages on social media sites, such as Facebook, Twitter, etc. ("Social Media Pages").

The statement in this privacy policy applies only to information collected online through


1. General Navigation

We collect general information about our visitors' experience on our website and this general information does not relate to the personally identifiable information of individual visitors. The information collected includes which pages our visitors are viewing on our website and whether the visitors came through a link to our website.

It also includes information on the type of browser and service provider used. All this information helps us to offer our visitors a better experience by being able to determine aspects such as the best format for our mobile website on different devices, our most desired pages, products and functions, how to better redirect visitors to our site web and where browser or service provider connection problems may arise.

2. Personally Identifiable Information We Collect

SKIN PRO collects personally identifiable information when you voluntarily provide it to us. You can provide us with this personally identifiable information in many instances on our website, for example when you interact with the following opportunities: place an order through our website; set up an account; add personal and other information and options to your account; register to participate in a promotion; participate in a contest or sweepstakes; complete a survey; contact us with a comment or question or sign up to receive emails about our products and services. We also collect information through the use of cookies, pixel tags (also known as web beacons and clear GIFs) and URL links, as described in the "Cookies" section.then. While it is not personally identifiable information per se, SKIN PRO also collects and retains the following and relates it to your personally identifiable information: your IP address, your interactions with our website, your actions in response to our communications and purchases you make.

Personally identifiable information collected online includes: first name, last name, organization, RUC, company name, address, country, department, city, email address, telephone number, use of our website related to one of these categories and other types of information that you wish to provide us, including the data provided through your personal accounts on social networks, as described below.

3. Personal Information You Allow Us To Collect From Your Social Media Accounts

SKIN PRO may collect some and probably all data from Personal Accounts on social networks (Facebook, Twitter, Pinterest, Instagram and other similar sites ("Personal Accounts on social networks")) that you allow us to access.

Depending on the terms of the social network site, this information may include your name, email address, profile picture, gender, networks, user ID, friends list, birthday, likes, academic history, employment history, current city, hometown, interests, relationship status, and location.

Once you grant us this permission, SKIN PRO may continue to be linked to the Personal Account on authorized social networks and collect information without requesting your permission in the future, which could include subsequent reviews of existing information or of new types of information that you add.

If you no longer want your personal social media account (s) to be linked to our website, click on the "disconnect" link on our website which is located near the corresponding social media button and we will stop collecting this information.

In addition, you can terminate our ability to access information in your Personal Social Media Accounts by following the instructions provided on the applicable social media sites.

This privacy policy does not cover the privacy and security practices of social networking sites where you have personal accounts. Please refer to the privacy policies and terms of service on the social networking sites if you have any questions about their privacy or security practices.

4. Information Collected on the Pages that SKIN PRO has on Social Networks

SKIN PRO may collect personal information directly through our Social Media Pages and this information may also be collected by the social network that hosts the SKIN PRO Page.

Personal Information Collected Directly by SKIN PRO: The collection of personal information directly from the SKIN PRO Social Media Pages includes the type of information mentioned in "Personally Identifiable Information We Collect" above.

Personal Information Collected by Social Media Sites: This privacy policy does not cover the privacy and security practices of the social media sites on which SKIN PRO has Social Media Pages. Please refer to the privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

Social media sites where SKIN PRO has Social Media Pages may provide combined information and analytics data to SKIN PRO about your use of our Social Media Pages. This allows us to better understand and analyze how our users grow, the general demographic information of the users of our Social Media Pages, and the interaction with the content on our Social Media Pages. In general, this information may be used to help us better understand the types of visitors and users of our Social Media Pages and their use of the content.

5. Information collected through helplines

We may collect information about you when you contact us by phone. This information includes the personal data that you may provide us by telephone or information on the subject for which you are contacting us. We will use this information only to provide the customer with the support services they need.

We may use service providers to provide telephone support services, as noted below in the section titled "Information We Share with Third Parties."

6. Use of Information Collected Online

We may use information collected in accordance with this policy to fulfill product orders; fulfill your requests (such as contacting us, clicking chat or sending an email); communicate with you in case of problems with the order; make the content of the site available to you; send you marketing communications related to our products, services and promotions; analyze your activity with us, including interaction with our website, the effectiveness of our advertisements and your purchases; personalize the communications we send you; respond to your inquiries; update the information included in your account online; conduct surveys, sweepstakes or contests; develop our products, services and website and consider it for employment. Besides,The information collected in the Online Store will be used for the same marketing communications related to our products, services and website.

SKIN PRO uses the information collected on its Social Media Pages to send communications about our products, services and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; to analyze your activity on our Social Media Pages and to develop our products and services. Please see the "Unsubscribe" section below to see the choices you have in receiving marketing communications from us.

7. What are cookies, pixel tags and url links and how are they used on our website or in our emails?

Our website uses, and our third-party service providers may use, a browser function known as a cookie, which assigns a unique identification to your computer. Cookies are usually stored on your computer's hard drive or on your mobile device. The information that is collected when you visit our website may include the following: an IP address, the URL of the page from which you arrived; your browser type; other technical information about the device you used to visit our website; the pages you visited; the functions you used; whether you created an account or logged into your account and to which part of the website you went once you logged into your account; if you make a transaction; if you have previously completed a survey and the time of your visit.This information allows us to determine aspects such as: which parts of our website are the most visited or used, what products or services are searched and / or bought, the effectiveness of our website, your specific interaction with our website and difficulties that you may experience when accessing our website. Knowing this, we can improve the quality of your experience on our website by recognizing and offering the most desired functions and information, personalizing your experience and solving access problems. In addition, our website uses cookies to inform us if you have visited our website in the past. Our website also uses cookies to help record payment process information that is not related to the payment method while you remain on our website. Besides,Information collected by us or our service provider (s) may be related to and combined with information we collect from your visits to our website.

Our website uses, and our third-party service providers may use, pixel tags (also known as web beacons, web bugs, and clear GIFs) on the website and in emails. A pixel tag is a nearly invisible pixel-sized graphic image on a web page or email message. Pixel tags can be used to collect the same information about your visit that is collected through cookies, as described above. We may also collect information about the search engine used and about the search engine ad that was clicked to navigate to the website. Pixel tags in emails help us confirm the receipt of, and response to, our emails (including your interaction with our website as a result of receiving the email) and the time our email is read.This information helps us to make evaluations about our website and emails similar to those made with cookies, and to determine the most desired functions and information so that we can offer them to you and personalize our interactions with you. This information may also be related to and combined with the information we collect from your visits to our website.

Additionally, our email communications may include a "clickable URL" with a link to a particular page on our website. By clicking on one of the URLs, you will automatically enter our website and we may collect information related to the "Clickable URL". You can prevent this information from being collected by not clicking the URL links in our email communications.

8. Updating personal information on your account

If you have created an online account, we prefer that you keep your personal information accurate and up-to-date. In order to do so, we provide you with the opportunity to update or change your personal information, including your billing address, payment details, and contact information. Simply log into your account with your email address and password and you will see a general data page where you can update the information.

9. Updates to the Privacy Policy

As we continue to offer new and different types of content and services, we may change our information collection, use, or disclosure practices. In the event of a significant change in our information collection, use, and disclosure practices, it will only apply to information collected thereafter, and we will update this privacy policy statement.

10. Security Statement

SKIN PRO limits the number of employees who have access to databases containing personal data and SKIN PRO employees are notified about the importance of confidentiality. Furthermore, it is our policy never to send your payment card number via email.

We designed our online store to accept orders only from web browsers that allow communication through secure socket layer (SSL) technology. Browsers that do not meet this requirement will not be able to navigate the SKIN PRO online store section. While we implement the aforementioned security measures on our website, you should know that it is not always possible to achieve 100% security.

11. Compatible Web Browsers is compatible with Microsoft Edge 90.0+, Apple Safari 5.1+, Google Chrome 90.0+ and Mozilla Firefox 88.0+. We recommend that you keep your web browser updated to optimize your experience; otherwise, you will not be able to access or use all the pages of our website as expected.

Last review: August 13, 2021.
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